Cancellation Refund Policy

If initiated by School…
Probationary Review:
Upon beginning the program, all students are subject to a 10 week probationary review. The School reserves the right to terminate training at the conclusion of the probationary period if a student's progress is determined to be unsatisfactory. If training is terminated during the probationary period, the student is entitled to a refund of all unearned tuition. See Tuition Refund Table below for percentage of tuition refunded.

If initiated by the student…
Five-Day Cancellation
An applicant who provides written notice of cancellation within five (5) business days of enrollment, excluding weekends and holidays, of executing the enrollment agreement is entitled to a refund of all tuition monies paid.

Other Cancellations…
An enrollee requesting cancellation more than six (6) business days after executing the enrollment agreement, but prior to the first day of class is entitled to a refund of all tuition monies paid.


Withdrawal Procedure and Refund Policy

  1. In case of injury or if special circumstances arise, a student may request a leave of absence, which should include the date the student anticipates the leave beginning and ending. If the leave is due to injury, then the student must submit their request with a doctor's recommendation of absence. The withdrawal date will specify the date the student is scheduled to return from the leave of absence but fails to do so. If a student requires an extension of the leave of absence, it is necessary for the student to communicate extension with the School Director to avoid withdrawal.
  2. A student will be determined to be withdrawn from the institution if the student misses five consecutive instructional days and all of the days are unexcused.
  3. All refunds, if applicable according to the below table, will be returned to the student within 30 calendar days of the withdrawal date.

Tuition refunds will be determined as follows:

Please note that the following text provides the minimum refund policy pursuant to ACT 174 of 1986 and The Regulations of The State Board of Private Licensed Schools, Title 22, Ch. 73.134:

Proportion of Total Program Taught by Withdrawal Date
Tuition Refund
Upon receipt of Tuition until the start of the school term 100% of program cost
Within first 7 calendar days of the school term 75% of program cost
Less than 25% of Total Program Taught 55% of program cost
25% up to but less than 50% of Program Taught 30% of program cost
50% or more of Program Taught No Refund

Minimum Requirements for Commencement of Program

For any given academic year, Sight & Sound Conservatory requires a minimum of 6 students before it can commence the Performing Arts Program. If less than 6 students are enrolled in the program, SSC reserves the right to delay commencement of the program until such time as enrollment minimum and fulfillment of program requirements can be met.

Student to Teacher Ratio

The number of students in the Performing Arts program will not exceed 10 students per academic year, thus making the student teacher ratio no more than 10:1.


Grading System

Grades will be assigned on a pass/non pass basis. While the final grades will be issued at the end of the second semester of each academic year, students will be aware of where they are in terms of measurable progress at the end of each quarter. Additionally, students and faculty will engage in ongoing dialogue regarding student progress. While some quantitative tools will be used in certain skills based courses, grading will focus on qualitative evaluation of each student's strengths, weaknesses, and artistic growth. Each evaluation will be followed by one of the four grading distinctions:

Pass (P)
Reserved for sufficient proficiency of course training, a decrease in a specified weakness, an increase in a specified strength, and/or for general artistic growth in relation to course training (unless otherwise indicated in course syllabus, requires a 60% total score of grading rubrics and/or quantitative assessments throughout course).

Not Passed (NP)
Reserved for insufficient proficiency of course training, inadequate decrease in a specified weakness, increase in a specified strength, and/or inadequate artistic growth in relation to course training.

Withdraw (W)
Denotes that the student withdrew from the course before completion (see Withdraw policy on p. 9 for complete details); a plan for make-up work and/or academic recovery will accompany this grade.

Incomplete (I)
Indicates that the student did not satisfactorily complete course training, and did not withdraw from the course or program; at the discretion of the teaching faculty or School Director, a plan for make-up work and/or academic recovery may accompany this grade; in some cases, an incomplete grade may result in termination of training.


Satisfactory Academic Progress

Satisfactory Academic Progress in attendance and classroom/lab work is a requirement. Satisfactory Academic Progress is determined by the faculty at the end of each academic quarter. In addition to attendance requirements, each instructor will provide a written evaluation of the student's progress in classroom or lab work as well as a qualitative evaluation of each student's strengths, weaknesses, and artistic growth. Students will be advised of their academic and attendance status via a quarterly progress report. If a student does not meet Satisfactory Academic Progress for any given academic quarter, the student will be put on Academic Probation.


Make Up Work Policy

The make up work policy affords students the opportunity to make up class work and tests that they have missed or failed. Students who miss or fail a test must make up the test prior to graduation in order to receive credit for the test. The student is responsible to make arrangements with the instructor to schedule a time to make up the test. No general or instructor fees will be charged for make up work.

In order to graduate with a certificate of completion from SSC, students must have a passing grade for all classes. If a student fails to pass a class, SSC faculty will work with the student to provide options for make up work which may include oral quizzes, skill development tests, hands-on skill evaluation, and participation in solo or group projects. However it is the student's responsibility to make arrangements for any additional practice or independent study. Missed or failed tests or class work that is not made up will adversely affect the student's Satisfactory Academic Progress.


Attendance Policy

Regular, punctual attendance is mandatory. Excessive unexcused absences or tardiness will result in academic probation, and may result in being withdrawn from the program.

Excused Absences.
Students are required to notify their instructors prior to being absent. Students will be required to arrange make up during scheduled free periods, or after scheduled class time. If a student does not make up excused absences, the absence will be considered unexcused.

Unexcused Absences.
If students do not notify their instructors prior to being absent, they will be considered unexcused. Three nonconsecutive unexcused absences will place the student on academic probation. Students will be determined to be withdrawn from the program if they accumulate more than six nonconsecutive or five consecutive instructional days and all of the days are unexcused.

Tardiness.
A student will be considered absent from class if they miss more than fifteen minutes of class time. The absence will be considered unexcused if the instructor is not notified beforehand.

Academic Probation.
If placed on probation, the student's progress will be evaluated at the end of the next academic quarter to determine their future in the program. If the student has not displayed Satisfactory Academic Progress, the school reserves the right to terminate training at the conclusion of the probationary period if a student's progress is determined to be unsatisfactory.


Student Behavior Code of Conduct

It is the policy of Sight & Sound Conservatory to enforce the rules of expected conduct, including the expectation of courtesy and respect in a consistent and equitable manner. To ensure orderly operations and provide the best possible work environment, Sight & Sound Conservatory expects students to follow rules of conduct that will protect the interests and safety of all fellow Conservatory students and employees of Sight & Sound Theatres®.

Examples of violations of the general rules of conduct are as follows:

  1. Failure to interact courteously and tactfully with fellow Conservatory students, Sight & Sound Theatres employees and customers to the point that productivity or morale suffers.
  2. Theft or attempted theft of property belonging to the school, company or an individual.
  3. Sleeping or sleep-like behavior during class and lab hours.
  4. Threatened assault or actual physical violence, and/or fighting with another.
  5. False statements, misrepresentations, or material omissions on records including, but not limited to, employment applications, reports, time records and other documents.
  6. Use, sale or possession of alcohol or drugs on the premises, including parking lots.
  7. Reporting to class or lab under the influence of alcohol or illegal drugs.
  8. Deliberate destruction or defacing of property.
  9. Immoral, indecent, or inappropriate conduct.
  10. Gross negligence.
  11. Breach of confidentiality.
  12. Refusal to allow inspection of packages, lockers, and/or work stations.
  13. Gambling.
  14. Harassment.
  15. Willful, deliberate or repeated violation of safety rules.
  16. Absent from class and labs without notification.
  17. Willful, deliberate use of foul or profane language.
  18. Unauthorized use, possession, conveyance, or storage of any firearms, explosives or other dangerous weapons on facility premises.

In addition to the rules of expected conduct while on the premises of Sight & Sound, there may be instances where a student's off the job conduct, may, in the opinion of faculty, be related to an on the job role or conduct which is considered immoral or inconsistent with principles of Christian conduct, including for example, the use of illegal drugs or abuse of legal drugs, driving under the influence, fraud, theft, shoplifting or non-marital or same-sex sexual relationships. Please be advised that in such instances, disciplinary action up to and including dismissal, may be taken.


Sexual Harrassment/Discrimination Policy

Sight & Sound Conservatory specifically prohibits sexual harassment/discrimination of students, employees, or visitors, and is committed to investigating and resolving all such complaints. Such conduct will result in disciplinary action up to and including dismissal, whether the offender is faculty, staff, administrator, student, or trustee. The policy applies also to vendors, contractors, or other persons doing business with the Conservatory, in which case-appropriate recommendations and business decisions will be made. Also prohibited is retaliation through discrimination, intimidation, threat, coercion, or any other means against anyone who has reported sexual harassment or filed a grievance alleging sexual harassment.

Sexual harassment involves unwelcome sexual advances, requests for sexual favors, and other verbal, visual, or physical behaviors related to a person's gender, sexual identity, or sexuality when:

  1. submission to such conduct is made either explicitly or implicitly a term or condition of an individual's academic advancement or employment;
  2. submission to or rejection of such conduct by an individual is used as a discriminatory basis for employment decisions or academic decisions affecting such individual; or
  3. such conduct has the purpose or effect of unreasonably interfering with an individual's work or academic performance or creating an intimidating, hostile, or offensive work or academic environment.

If a student wishes to file a sexual harassment or discrimination complaint, please see the Student Grievance/Complaint Policy below.


Student Grievance/Complaint Policy

A student who wishes to initiate any kind of grievance or complaint, must request in writing (an email is acceptable) a meeting with the School Director. The written request should include the following information:

  1. Student's full name, contact information, and date of complaint.
  2. A letter comprised of a statement of the concern including dates, times, instructors, and if applicable, other students involved.
  3. Three dates in which the student would be available for a meeting with the school director. These dates should be within 5 business days of the complaint.

School Director Contact info:

Jeff Bender
SSConservatory@sight-sound.com
717-687-4220 x4500

Sight & Sound Conservatory
300 Hartman Bridge Rd
Strasburg, PA 17579


The intent of the School Director is to respond expediently to any complaint, and notify the student in writing of a meeting time in which the concerns or appeal can be addressed. The School Director is responsible to provide the active school directors with copies of the student's complaint letter, and to have at least one active director present at the meeting. Every effort will be made to take appropriate measures to address the issue and bring an amicable closure to the concern. Should it be necessary, the Board of Sight & Sound Conservatory will hear the concerns and will be asked to assist in any pertinent investigation into the matter to bring an accurate and equitable resolution to concerns and/or appeals. The student will be notified in writing within five business days of the outcome of the meetings.


Enrollment Agreement Complaint Policy

Any complaints regarding the school satisfying the terms of the enrollment agreement can be directed to the School Director, and if necessary, the Sight & Sound Conservatory Board of Directors.

Questions or concerns that are not satisfactorily resolved by the School Director or by the Sight & Sound Conservatory Board of Directors may be directed to:

State Board of Private Licensed Schools
Pennsylvania Department of Education
333 Market St, 12th Floor
Harrisburg, PA 17126-0333


Leave of Absence Remediation Policy

In case of injury or if special circumstances arise, a student may request a leave of absence, which should include the date the student anticipates the leave beginning and ending. If the leave is due to injury, then the student must submit their request with a doctor's recommendation of absence. If a student requires an extension of the leave of absence, it is necessary for the student to communicate extension with the School Director to avoid withdrawal. If a student fails to return on the scheduled date and does not request an extension, then the student will be considered withdrawn.

When a student returns from a Leave of Absence, the School will make every effort to provide adequate and meaningful remediation work that will be catered to the circumstances of the Leave of Absence. In general, this make up work will manifest as a student driven solo project that will be developed with scheduled one-on-one meetings with the School Director. When possible, a student will be expected to observe classes to minimize the amount of classroom hours missed.

If the nature of the student's absence–whether by serious injury, illness, or family emergency–does not provide a realistic remediation scenario, then the student and School Director will arrange either a temporary hold, allowing the student to be reinstated in the following year's class, or a permanent withdrawal, which will invoke the refund procedures and policies, and would require the student to reapply in order to be readmitted into the program.


Notice of credit transfer

As a non-degree bearing post-secondary institution, the Sight & Sound Conservatory cannot guarantee the transfer of credit to other educational institutions, and generally will not accept transfer of credit from other institutions into the School.